Credit Card Orders
With our online shopping cart, you can use American Express, Discover, Visa, and MasterCard for orders to almost anywhere in the world. When you use your credit card, please provide your credit card billing address, if different from the shipping address, and phone number. If the billing address you give us does not match the one that is on file at the financial institution, or if authorization is not given for any reason, we reserve the right to cancel the order without notification. We cannot work out credit card problems with the financial institution; you must settle problems with them and reorder once the problem is resolved.
We accept PayPal payments. Please make sure that the shipping address associated with your PayPal account is current. We are not responsible for orders shipped to incorrect or old addresses you may have associated with your PayPal account.
COD orders are not accepted.
Credits and Balances Due
Any credits on your account with us will be refunded promptly. We will use the same method to refund the amount as you used when you placed the order. For example, if the order was paid by credit card, we will credit your credit card account.
Items from time to time may not be readily available. If an item or items prolong the processing of the order beyond a reasonable amount of time, we may back order those items and ship them when they are back in stock.
Scrapbook Needs ships internationally for a flat rate of $29.95. If your order is small, and you believe it may ship for less, please email us for a shipping quote.
APO and FPO Addresses
When you request orders to ship to an APO or FPO address, your package will ship SAM (Space Available Mail). SAM is no additional charge and will ship your package from the APO or FPO address via the next available boat.
If the merchandise is not damaged, products can only be returned for store credit.
When you receive your order, always keep the paperwork that is included with it in case you wish to return or exchange an item. Also, save any emails you receive about you order, as they may provide important information.
Returns can only be requested within 30 days of the product shipment date. Shipping costs will not be refunded.
Returned items must be in their original packaging and in new condition, or they will be rejected and sent back to you.
Your order must be returned to Scrapbook Needs in order to receive full product credit, your shipping costs will not be refunded. Contact us for help or assistance in processing a return.
Merchandise will be accepted for return within 30 days of receipt. The merchandise must be in new and unused condition and in its original packaging.
Please retain the shipping box that the merchandise arrived in. This can be used to return your order to us.
In addition to this online store, Scrapbook Needs is also a physical store in Pennsylvania. Occasionally, when orders are processed, some of the order may be on back order. This is due to the fact that it is impossible to keep the inventory accurate between the two stores. This may delay shipping, for the basic fact that we offer all of our products at a discount price, and we offer free shipping, so we attempt to wait to ship orders in full. If there is an need for your order to be shipped quickly, please contact us first to be sure that all of the items in your order are readily available.
If the item you wish to return is inoperable but has no apparent damage, it is considered defective. If you receive defective merchandise, please call or email for assistance.
Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with obvious shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call or email immediately.
If you receive damaged merchandise, please save all packaging material and paperwork -- do not throw anything away! If you attempt to return the merchandise yourself, you jeopardize our chances of making a claim, and you may not receive credit for the return.
Limits of Responsibility
We accept no responsibility for user initiated damage and/or loss of parts incurred during operation or use of product.
You agree to indemnify, defend, and hold harmless Scrapbook Needs, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys' fees) that arise from your use of any of Scrapbook Needs' services.
Price and/or Description Changes
All prices, pictures, and descriptions on this site are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.
When you place your order with us, you agree to the price and terms indicated on our Web site. Price differences related to future or past prices in our store or any other store are not refundable.